1. Product must not show any evidence of wear and must be returned with all its original tags. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.

2. Items must be returned within 10 days of date received.

3. Original shipping and handling charges are non-refundable. 

4. Make sure the product is in its original packaging, (e.g. boot box), and place it in its original shipping box or original leathernpearle.com box. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in a restocking fee.

5. From the time your item has been received in our warehouse, please allow up to 3 business days for your return to be processed. As soon as your return is received and processed you will receive an email confirmation.

6. If purchased from a store or event we can only refund with store credit. We apologize for any inconvenience. Returns received without a receipt will be returned to the customer.

7. If you purchased online and want to return it in a store, you may do so for a refund, an exchange or store-credit.

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How will I know when leathernpearle.com receives my return package?

 

As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 2-5 business days (depending on your credit card) or by your next credit card statement. 

 

What is a good guideline when I should expect to receive an email confirmation that my return package has been accepted and processed?

 

Allow 1-3 weeks for your return to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.